Job Vacancy: TAC Team Manager
Estarta is currently on the lookout for competent candidates to fill in a TAC Team Manager position.
Key Responsibilities:
• Lead teams of customer support engineers who respond to service requests and resolve customer issues
• Handle escalations and assume ownership for the end-to-end customer experience
• Supervise activities of the team with responsibility for results in terms of customer service satisfaction
• Manage workload, and distribute it among team members, including the implementation of innovative case management techniques
• Provide management guidance to all levels of employees on accomplishing goals
Qualifications and Requirements:
• B.Sc. or B.A. in IT or management fields
• 6+ years previous management experience in customer service or call centers
• Drive for results
• Problem solving & critical thinking
• Teamwork and partnership
• General networking knowledge is preferable
• Proven excellent managerial skills
• Excellent communication skills
• Time management skills
Qualified interested candidates can share their CVs with us at EMAIL, with TAC Manager in the subject line
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