Job Summary:
Zain Jordan is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Main Responsibilities, will include but will not be limited to:
- Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services
- Providing assistance concerning billing and service terms and procedures to customers
- Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.
- Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.
- Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.
- Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.
- Performing other duties related to the job as assigned by the direct supervisor.
- Working conditions:
Working Days : 5-6 days per week ( including weekends ).
Working hours : 8 hours per day.
Salary : Hourly based.
Qualifications and Education Requirements:
Bachelor’s degree of one of the below majors:
- Computer engineering
- Telecommunication Engineering
- Communication Engineering
- Computer Information System
- Computer System
- Networking
- Software Engineering
- BIT
Experience:
- 0-3 years’ experience in a related field
Soft Skills:
- Customer Oriented.
- Excellent Communication skills.
- Excellent Team work skills.
- Works under pressure.
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