Jawaker is looking for a highly talented, driven, and resourceful Customer Support Officer to join our team . We are mainly looking for creative problem solvers with the right attitude to learn. You will work closely with multiple departments in Jawaker to deliver a great gaming experience to our players.
Why Jawaker
At Jawaker, we're flat by design. We don't like big egos. Everybody can learn, play, and collaborate with each other. We appreciate innovation and new ideas and are always willing to drastically change and adapt to anything that would add value to our players. We encourage learning and knowledge advancement and require our team to attend conferences, take workshops, and to explore beyond their comfort zone. We also understand that great work deserves great compensation, and as such we offer very competitive packages.
What We Offer
- A fun environment focused on learning and ownership
- No bureaucracy, flat hierarchy, and open communication
- Flexible working schedule and work-from-home days
- Best available health insurance, covering spouses and children
- Delicious lunch catering and awesome coffee
- Work with awesome people and impact millions of daily players!
The Job
As a Customer Support Officer, you will be our main link to the Jawaker community. You are our players’ advocate, and you’ll be working as part of a team to solve any problems they face, answer their questions, understand their needs, and report valuable feedback and insights back to our product and management teams.
Responsibilities
- Answering customer questions through all communication channels like phone, email, store review, etc.
- Carefully identify problems that might arise from operations and report/escalate them as needed.
- Promote specific products as directed by upper management.
- Maintain positive business and customer relationships in an effort to extend customer lifetime value.
- Handle and resolve customer service issues in a timely and professional manner.
- Learning all in the ins and outs of our app features and player community.
Requirements
- Ability to objectively interpret customer/community feedback and make actionable recommendations.
- Modesty and respect when receiving feedback from your team.
- Passionate about gaming.
- Customer service orientation and great listening skills.
- Positive attitude and a collaborative spirit.
- Having a background in games or being an avid gamer is a plus!
- Ability to think outside yourself and put yourself in the shoes of our varying demographics.
- Always motivated to learn and improve.
Nice to Have
- Interest in different card games.
- Interest in research work.
- A deep understanding of competitive products and various gameplay genres.
