تعلن شركة زين الاردن للاتصالات في الاردن عن حاجتها الى :
Customer Service Advisor (Call Center) - Jerash Resident (Part Time)
Zain Jordan is actively recruiting for a Customer Service Advisor Agent.
You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your Responsibilities Will Include But Not Be Limited To
Handing a high volume of in-bound calls and greet customers in a courteous and professional manner.
Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
Provide product and service information to our customers.
Promote Zain’s products and services by understanding customer needs and interest and providing them with the right offers that match those needs.
Trouble shoot service equipment issues.
Adhere to, and fulfill, individual and team Performance Metrics.
Working Hours will be 6 to 8 hours / per day as a max.
You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your Responsibilities Will Include But Not Be Limited To
Handing a high volume of in-bound calls and greet customers in a courteous and professional manner.
Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
Provide product and service information to our customers.
Promote Zain’s products and services by understanding customer needs and interest and providing them with the right offers that match those needs.
Trouble shoot service equipment issues.
Adhere to, and fulfill, individual and team Performance Metrics.
Working Hours will be 6 to 8 hours / per day as a max.
تسليم عدد كبير من المكالمات الواردة وتحية العملاء بطريقة مهذبة ومهنية.
تقييم وتقييم مخاوف العملاء وحل مشاكلهم بطريقة فعالة وفي الوقت المناسب.
توفير معلومات المنتج والخدمة لعملائنا.
قم بالترويج لمنتجات وخدمات زين من خلال فهم احتياجات العملاء واهتماماتهم وتزويدهم بالعروض المناسبة التي تتناسب مع تلك الاحتياجات.
مشاكل في معدات الخدمة.
الالتزام بمقاييس الأداء الفردي والجماعي والوفاء بها.
ستكون ساعات العمل من 6 إلى 8 ساعات / يوميًا كحد أقصى.
What Do You Need to Qualify
To be shortlisted for the position, you will need to comply with all of the below requirements:
- Must be resident in Jerash.
- Holding a Bachelor’s degree
- 0-3 years’ experience in a related field
أن يكون مقيما في جرش.
حاصل على درجة البكالوريوس
0-3 سنوات خبرة في مجال ذي صلة
Skills
- Excellent Communication Skills (Speaking and Listening)
- Excellent Problem-Solving Skills
- High Drive for Achievement
- Strong Knowledge of MS Office
- Preferably Bilingual
- Ability to work under pressure
مهارات اتصال ممتازة (التحدث والاستماع)
مهارات ممتازة في حل المشكلات
دافع عالي للإنجاز
معرفة قوية بـ MS Office
يفضل أن يكون ثنائي اللغة
القدرة على العمل تحت الضغط
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