Foodics has revolutionized the foodtech scene in UAE, Saudi Arabia and the rest of the Middle East since 2014 and is steadily growing across the GCC region.
Foodics offers a cloud-base all-in-one restaurant management system on an iPad in English and Arabic. With multiple add-on iOS apps and building on more, thousands of restaurants, food trucks, cafes and fast-food chains in the Middle East are hiking their revenues and building their relationship with diners.
Offering high tech solutions and real-time management, Foodics powers its' clients and provides a unique style of dining fit for the future.
We’re looking for a dynamic and energetic Technical Customer Support Agent.
Location: Amman, Jordan
Main tasks and responsibilities :
Foodics offers a cloud-base all-in-one restaurant management system on an iPad in English and Arabic. With multiple add-on iOS apps and building on more, thousands of restaurants, food trucks, cafes and fast-food chains in the Middle East are hiking their revenues and building their relationship with diners.
Offering high tech solutions and real-time management, Foodics powers its' clients and provides a unique style of dining fit for the future.
We’re looking for a dynamic and energetic Technical Customer Support Agent.
Location: Amman, Jordan
Main tasks and responsibilities :
- Respond to customer queries in a timely and accurate manner via phone, email or chat
- Identify customer needs and assist customers use specific features
- Update internal FAQ with information about technical issues and useful discussions with customers
- Follow-up with customers to ensure their technical issues are resolved
- Share feature requests and effective workarounds with the Product team
- Gather customer feedback and share with Technical Support Manager
- Analyze and report product malfunctions to Technical Support Manager
Requirements
- Must have a background on Information Technology, Technical Support, Computer Software or relevant roles
- Knowledgeable in using and handling Zendesk tickets, Live chat, Telegram, Inbound calls, Salesforce and Zoho CRM.
- Strong phone contact handling skills and active listening
- Exceptional problem-solving skills, has the ability to effectively interpret and process a variety of instructions and requests whether verbal or written
- Must be fluent in both Arabic and English
- Systematic and well-organized
- Must have strong and excellent communication skills
- Flexible and has ability for multi-tasking
- Willing work on shifting schedules. Morning shift (8 AM to 5 PM) or Night shift (5 PM to 2 AM) KSA (Kingdom of Saudi Arabia) time-zone
Benefits
- Medical Insurance
