Our team is still growing!
Vacancy: Customer Support Engineer
Level: Entry - Fresh Graduate
Requirements:
1. Bachelor degree in Computer Engineering, Networking Engineering, Electrical Engineering, Telecommunication Engineering or equivalent
2. Bachelor degree in Computer Science, Software Engineering, or equivalent
3. Cisco Certified Network Associate (CCNA) knowledge
Skills:
1. Very Good English language
2. Very Good Communication Skills
Qualified interested candidates can share their CVs with us at careers@estartasolutions.com, with CSE in the subject line
Job Vacancy: TAC Team Manager
Estarta is currently on the lookout for competent candidates to fill in a TAC Team Manager position.
Key Responsibilities:
• Lead teams of customer support engineers who respond to service requests and resolve customer issues
• Handle escalations and assume ownership for the end-to-end customer experience
• Supervise activities of the team with responsibility for results in terms of customer service satisfaction
• Manage workload, and distribute it among team members, including the implementation of innovative case management techniques
• Provide management guidance to all levels of employees on accomplishing goals
Estarta is currently on the lookout for competent candidates to fill in a TAC Team Manager position.
Key Responsibilities:
• Lead teams of customer support engineers who respond to service requests and resolve customer issues
• Handle escalations and assume ownership for the end-to-end customer experience
• Supervise activities of the team with responsibility for results in terms of customer service satisfaction
• Manage workload, and distribute it among team members, including the implementation of innovative case management techniques
• Provide management guidance to all levels of employees on accomplishing goals
Qualifications and Requirements:
• B.Sc. or B.A. in IT or management fields
• 6+ years previous management experience in customer service or call centers
• Drive for results
• Problem solving & critical thinking
• Teamwork and partnership
• General networking knowledge is preferable
• Proven excellent managerial skills
• Excellent communication skills
• Time management skills
Qualified interested candidates can share their CVs with us at careers@estartasolutions.com, with TAC Manager in the subject line
Estarta Solutions currently has an opening in its Global Field Escalation Program (GFEP Team).
Requirements:
1. Very good command of German language (written and spoken)
2. A four-year degree in MIS, BIS, modern languages, or any related field
3. 1- 2 years of experience in customer care/ support or project management
4. Excellent business communication skills
5. The ability to work effectively under pressure and meet deadlines
6. English fluency (written and spoken)
Interested qualified candidates can share with us their CVs at: careers@estartasolutions.com
