NOC OFFICER
Job Description:
The NOC support officer is required to assist in troubleshooting and provide support with our telecommunications network/system in coordination with management and underlying technology used in day to day operations. They will also monitor of service availability across the infrastructure and provide suitable reporting. Candidate should be someone who enjoys work, and is willing to work as hard as possible to continually exceed the expectations of our mission-critical clients.
Core Responsibilities:
Troubleshoot and resolve technical issues in a multi customer NOC environment with our 24/7 coverage
Use ticketing and monitoring systems
Technical support areas include: networking, routing
Interface with customers on a regular basis
Respond to alerts and action or escalate as required
Coordinate with vendors to troubleshoot, repair, or replace routing
Ability to work a rotating shift over six days including night shifts
Key Requirements:
A bachelor’s degree in Information Technology or any related field.
Process oriented
Excellent communications skills in English language
Bright, energetic and proactive
Disciplined, organized, meticulous and thorough
Team player, committed to overall company results
Accurate data entry
High level, demonstrable computer skills are a must
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