Azure Database for PostgreSQL and MySQL support is a becoming a strategic unit of MicrosoftCustomer Support Services (CSS). As a Support Engineer, you will represent Microsoft in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft and Open Source products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty while effectively managing challenging situations.
The Support Engineer is a trusted advisor to fellow IT Professionals, using their technical skills to solve high level complex problems, involving broad, in-depth product knowledge. Frequently, these problems will not only be technically complex, but will also require a customer-oriented mindset.
You will have a chance to be involved in troubleshooting various environments for some of the world’s largest companies.
Open Source Capabilities Highlights
Administration or software development in PostgreSQL or MySQL
Experience with multiple OSS database systems (Amazon Aurora, Amazon RDS, PostgreSQL, MySQL, MariaDB, Redshift)
PaaS / IaaS experience (Amazon Web Services, Microsoft Azure Cloud)
Experience with different operating systems (Windows, Linux, Solaris)
Understanding of Unix/Linux systems as hosts for PostgreSQL/MySQL databases and client applications
Skilled with PostgreSQL/MySQL database clusters, replication and high availability, tuning and scalability
Knowledgeable of OSS database utilities and tools
Ability to troubleshoot in a Linux environment
Understanding of PostgreSQL extensions
Understanding of common OSS development languages like Java, Python, C#, JavaScript, R, PHP, Perl are a plus
Knowledgeable of PostgreSQL/MySQL data structures and architecture
Responsibilities
Provide in-depth technical support for customers via telephone, written correspondence, or electronic service.
Provide advanced troubleshooting to analyze problems and develop solutions to meet customer needs.
Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer.
Engage and collaborate with other Microsoft groups, including escalation teams and the R&D Team, and 3rd party support partner (Open Source), in gaining resolution to critical, complex issues.
Provide exceptional customer service in politically charged environments.
Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-to-many customer and partner impact.
Maintain strong working knowledge of all related products, technologies and upcoming releases.
Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points.
Participate in planned team-wide shift rotations to cover business needs, possibly including 24x7, on-call responsibilities and weekend work.
Present technical content to various audiences including customers, partners, and internal stakeholders.
Provide consulting services to partners and customers to increase product market share.
QualificationsTechnical Acumen:Musts
MySQL/MariaDB or PostgreSQL, knowledge on both is preferred.
Previous experience requirement with administration, operation or development with OSS Databases
Owning, tracking and resolving database related incidents and requests
Building and deploying DDL and DML to implement application features and function
Managing operational needs of the database (DB) subsystems (e.g. DB backups, maintenance, monitoring), tuning and performance optimization
Experience with backup and disaster recovery solutions for PostgreSQL/MySQL
Building data and DB subsystems to scale to maximum performance
Install and monitor PostgreSQL database using the standard monitoring tools Analyze daily logs using and query tuning
Maintain custom vacuum strategies at table and database level
General database administration with generic performance troubleshooting knowledge
Monitor code migration and database change management through various stages of the development life cycle
Understanding of the PostgreSQL/MySQL Architecture and internals
Skilled with PostgreSQL/MySQL database clusters, replication and high availability, tuning and scalability
Knowledgeable of OSS database utilities and tools
Understanding of PostgreSQL extensions
Understanding of replication and high availability tools and methods. Including knowledge on High Availability and Connection Pooling & Load Balancing PostgreSQL workloads
Understanding on tuning Memory parameters in PostgreSQL
Gain and share expertise in database technologies other than PostgreSQL including SQL Server and MySQL.
Experience in collaboration within different organizational teams, including escalation teams and R&D Teams, and 3rd party support partners (Open Source).
Knowledge of service-oriented architecture.
Knowledge and experience with the Open Source ecosystem.
Experience in Microsoft Azure, or any other cloud technology.
Desired
Knowledge of Microsoft Azure SQL Database or Microsoft SQL Server
Programming & Debugging Experience not specific to any language or platform
Experience with Windows and Linux operation
Significant knowledge of database internals, either with PostgreSQL, MySQL or some other RDBMS.
Soft Skills
Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
Ability to distill, prioritize and act on feedback from a variety of sources.
Conviction and courage to drive decisions and defend positions as appropriate.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
