مطلوب Support Engineer - SQL Cloud للعمل لدى شركة ميكروسوفت في الاردن
In Support Engineering we're about helping customers realize their potential, from gamers to governments, mums to mega-corporations, we serve just about every kind of person all over the globe. We are a community of engineers who have effective relationships with many amazing customers. In this role you will be curious and intuitive in your approach, with a passion for customer service. The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently from the crowd and a genuine desire to help people do their best. The role provides great scope for career development opportunities within Microsoft.
As a Support Engineer in the Azure Database (Azure DB) team you will provide technical support to enterprise customers, partners, internal staff and/or others on critical issues experienced with Microsoft technologies.
Responsibilities
As a Support Engineer in the Azure Database (Azure DB) team you will provide technical support to enterprise customers, partners, internal staff and/or others on critical issues experienced with Microsoft technologies.
Responsibilities
- Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype regarding finding solutions for technical problem identified in Microsoft products.
- Pursue technical problems, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
- Manage the relationship with customers and thoroughly documenting their cases.
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
- Consistently share best practices - write technical articles and blogs for guiding other team members and customers.
Qualifications
- At least 2 years of experience with in-depth systems deployment, admin or technical support, software support or IT Consulting
- Good Communication Skills - spoken and written English (including technical writing). Additional languages as German or French are a plus.
- Excellent customer service skills and customer focused attitude.
- Effective learning skills and the ability to learn on the go.
- Strong problem-solving skills including troubleshooting.
- Genuine passion for technology and desire and aptitude to increase technical skill level required.
- Flexibility and ability to adapt to ambiguous and changing situations
Technical Requirements
We are interested in people with skillsets in any of the below, we do not expect you to have everything, just the relevant skills for the team you are interested in:
We are interested in people with skillsets in any of the below, we do not expect you to have everything, just the relevant skills for the team you are interested in:
- Experience with Microsoft SQL Server either on-premises or cloud.
- Experience with Relational Database management systems and concepts, including database administration
- Knowledge of Microsoft SQL Server 2012 / 2014 /SQL 2016 at dev level (SQL language, Stored Procedures, etc
- Experience with Hadoop or another Big Data/Analytics technology is desirable
- Knowledge of the Azure Core Platform (Compute/IaaS VM, azure Storage, Azure Networking) is desirable but not mandatory
- Linux
