تعلن شركة 24online.jo | 'Round The Clock IT Support في الاردن عن حاجتها الى :
Technical Support- Based in Amman, Jordan
Ready for amazing growth opportunities? IT services company with a strong portfolio of businesses throughout Amman is searching for IT support staff to take our company to the next level. This is a full-time position.
Location: Amman Jordan Office
Job Description and Requirements
Are you sick of working boring, dead-end IT jobs with no hope for advancement or personal growth? At 24Online IT Services, we're going places. If you're smart and confident you're an A player, we want you to come and work with us.
Who the heck are we?
We're a rapidly-growing, IT service provider supporting
Awesome & Famus clients in Amman- Jordan, and beyond.
Our brand is distinguished by our staff’s technical prowess, backed by the most advanced IT tools and resources available. We aggressively recruit throughout Jordan, and employ only the most highly qualified technicians and engineers.
We have an immediate opening for Desktop Support Specialist
To get this role, you should be able to:
- Monitor, update and maintain tickets in our ticketing system
- Respond to tickets, contact users and plan workload
-Take ownership of the issue from end to end- from creation through the whole process and then through the resolution to ensure that issue has necessary follow through with end user
- Escalate the ticket to the correct group if the incident cannot be resolved
- Sign-off closed tickets with the user to include follow up specifically to the end user
- Close tickets that have been resolved
- Imaging and Deployment support of Win. PC and mobile device hardware
- Setting up the computer(s), monitor(s), mobile device(s)
- Maintain physical presence at designated service locations to support end users
- Software installation (based on standard software image and guidelines)
- Set-up in accordance with documentation.
-Troubleshoot software in the Standard Software and 3rd party applications
- Routine or as requested health check of IT
- Check and troubleshooting simple issues and escalation of complex issues to appropriate employees
- Change out hardware components as requested and perform basic data transfers from old hard drive to new hard drive as needed
- Software Management to include, but not limited to: Virus, spyware and adware check and cleanup as needed
- In depth troubleshooting of software and hardware issues
- Support access to corporate network/wireless and applications both on network as well as over VPN.
Candidate will need 3+ years of technical support experience and have had previous desktop technician support experience
Knowledge with Windows server (domain controller, active directory, DNS, DHCP server, file server, Microsoft Exchange) is plus.
Mac OS experience preferred
Cloud backup experience is +
3+ years of experience in implementing, troubleshooting and supporting end user technologies & services in medium to large sized environments
3+ years of hand-on routers, configuration and troubleshooting experience.
Compensation/Benefits:
* Salary: DOE
* Health insurance
* Company paid phone
* Paid Transportation + GAS expenses
