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Project Officer – MHPSS and Protection
PROGRAM/DEPARTMENT SUMMARY:
1- “Nubader: Advancing Adolescents and Youth in Jordan”:
Mercy Corps GAC IHA “Nubader” Project is a psychosocial support model to support young people to develop empathy and resilience in response to their needs. The project is implemented through youth and adolescent friendly spaces (AFS) referred to as Community Action Hubs (“Hubs”) across three governorates in Jordan. The Hubs are multidisciplinary and multifaceted resource centers for youth, parents/caregivers, and for the community at large with the aim to facilitate access to educational, psychosocial, community engagement, protection, and recreational services and opportunities. A key component of the program is the integration of Wellness Centre in the Community Action Hubs. These centers aim to provide psychosocial support services to vulnerable youth.
The Wellness Platform is a key component of Mercy Corps’ youth programming. It aims to provide psychosocial support and protection services to vulnerable youth who are enduring high levels of stress as well as their parents and communities.
GENERAL POSITION SUMMARY:
The MHPSS and Protection Officer will provide support to the implementation of the Advancing Adolescents and Youth in Jordan Project (Nubader), and is responsible for supporting the development and execution of the Caregivers program, mentorship model, and Wellness platform needs, through guiding the curriculum design and development of training tools as well as delivery of the courses and capacity building process using internal and external resources. S/he will report to the MHPSS and Protection Project Coordinator and work closely with staff dedicated to the program – such as, Field officers, Field Coordinators, and M&E Coordinator.
The MHPSS and Protection Officer will provide support to the implementation of Advancing Adolescents and Youth in Jordan (Nubader) Project. He/she will work alongside the MHPSS and Protection Coordinator and will support in the development of the Wellness Platforms.
The MHPSS and Protection Officer will also spend several days a week in the field supporting the field teams in ensuring that time management involves developing training material and preparing for trainings.
Essential Duties and Responsibilities:
- Provide community mental health and psychosocial program supervision to CBO volunteers inclusive of ongoing capacity building, professional development, technical support and performance reviews.
- Lead and facilitate weekly team meetings with CBO volunteers and conduct on-the-job supervision and training assessments to evaluate key competencies and training needs of CBO volunteers.
- Work with local partners to map MHPSS service providers and other services relevant to host communities in target region. Create document listing relevant services and resources. Facilitate dissemination of information about existing services and supports to strengthen referral networks.
- Provide continual technical support and monitoring of mental health and psychosocial support program activities for capacity-building and to ensure quality standards for MHPSS.
- Support the development and implementation of community action hubs' wellness center case managers and mentors capacity building plan;
- Assist in developing and operationalization of Wellness Center systems and mechanisms such as referrals and notes of concern;
- Support in the development of the caregivers’ program training manual, lesson plan and activities.
- support in the development of a Wellness Platform model manual and facilitator handbook consistent with the latest research on parenting education and peer support programmes.
- Participate in developing knowledge and skills of the Wellness Centers teams to support delivery of caregivers’ program and the mentorship model.
- Contribute to monitoring and evaluation efforts in accordance with the plan, including monitoring, data collection, analysis, report writing.
- With the MHPSS and Protection Coordinator, review and evaluate high level cases and support partners in developing action plans for young adults and their families.
- Provide support to Wellness center and partners on national referral pathways for youth and their families who require a greater level of psychosocial intervention and support.
- Identify capacity development needs of the Wellness Center teams and consult with the MHPSS and Protection Coordinator on the development and the implementation of a training activity that responds to the needs.
- Provide continual technical guidance and support for MHPSS-related trainings as needed.
- Ensure disaggregated and cumulative tracking of clients and documentation of all activities and outcomes.
- Participate in preparation of internal reports, including submission of monthly reports to MHPSS and Protection Coordinator.
- Support project staff to maintain program records and documentation as per project management minimum standards, including maintaining the confidentiality and security of MHPSS and Protection data.
- Other duties as assigned.
Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
SUPERVISORY RESPONSIBILITY: None
ACCOUNTABILITY: Project Beneficiaries
REPORTS DIRECTLY TO: MHPSS and Protection Project Coordinator
WORKS DIRECTLY WITH: Project Coordinators, Field Coordinators, Partner Organizations, and Sub-grantees.
Knowledge and Experience:
- The qualified candidate must have a Bachelor degree or higher (MA/MSc) in psychology or social work with extensive psychosocial programming experience.
- Minimum of 3 years of professional experience in I/NGO, and substantial experience in protection, case management and referral.
- Experience in capacity building of staff including training and supervision.
- Experience in team-building and engagement with communities; familiarity with needs-based participatory approach.
- Knowledge of and experience in using established National Referral SOPs, inter-agency standards and guidelines in MHPSS and child protection, such as the IASC Guidelines on Mental Health and Psychosocial Support in Emergency Settings and the Minimum Standards for Child Protection in Humanitarian Action.
- Cultural awareness and sensitivity.
- Self-awareness and proven ability to operate successfully in different cultural environments.
- An excellent command of verbal and written Arabic and English.
- Research skills is great advantage.
- Proficiency in Microsoft Office and Google Drive applications including Excel and Word.
Success Factors:
- Deep commitment to humanitarian principles and values
- Willingness to learn new skills and methodologies
- Ability to work both independently and with teams.
- Ability to work under pressure, independently and with limited supervision
- Demonstrated organizational skills
- Demonstrated creative problem-solving skills
- Security, political and cultural awareness
